Eligibility Criteria:

• Duration:
  • You have 1 Day after receiving your item to request a return for damaged or defective products in selected returnable product categories.
• Condition:
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Share an uncut version of the first-time unboxing/packet-opening video demonstrating the damaged or defective nature of the product.
  • Provide the receipt or proof of purchase.

Return Process:

1. To start a return, email us at info@thetreasurecart.com or contact us at the customer care number provided in the product invoice with your order ID and the product’s first-time parcel opening video.
2. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
3. Items sent back without requesting a return will not be accepted.

Return Fee:

• If the return is for reasons other than a defective or damaged product, a return fee of Rs 200 will be deducted from the final return amount to cover courier expenses, packaging, and handling costs.

Damages and Issues:

• Make a first-time parcel opening video upon reception. Inspect your order and contact us immediately if the item is defective or damaged.

Order Cancellation Policy:

• Orders can only be canceled before shipping.

European Union 14-Day Cooling Off Period:

• If shipping to the European Union, you have the right to cancel or return your order within 14 days without justification.